This is probably more of a Feature Request.
When you have Searched on Ticket ID that returns a parents ticket with a number of Sub Tickets. Would then like to be able to apply a filter to the sub tickets and not just the parent
Currently if you apply a filter after the search all sub tickets disappear.
Example: We have a parent ticket with 100 sub tickets all in different workflow steps and assigned to different users.
asked Jul 18 at 09:05 AM JezRedward 0
Thanks for the suggestion! We have definitely received other requests to filter subitems, and I'll write up a feature request with your specifications on it- good details here.
Let us know if you have any further questions.
answered Jul 18 at 10:37 PM Brandon_AxosoftSupport ♦ 1.1k